We currently ship within the 48 contiguous United States. In-stock items are processed within 2–3 business days, excluding holidays. Furniture and rugs are typically processed within 5–7 business days. Shipping rates are calculated at checkout.

HOLIDAY SHIPPING DEADLINES

To receive your order by December 22:

• Standard U.S. Shipping: Place your order by December 14 at 10 a.m. CST.
• Expedited 2-Day Shipping: Place your order by December 18 at 10 a.m. CST.

EXPEDITED SHIPPING

Expedited shipping is available for eligible orders within the 48 contiguous states. In-stock orders placed by 12 p.m. CST Monday–Friday will be processed for expedited delivery. Orders placed after 12 p.m. CST will be processed the following business day.

Oversized items and furniture are not eligible for expedited shipping. Shop Swoon is not responsible for carrier delays due to weather or circumstances beyond our control.

MISSING, STOLEN, OR DAMAGED SHIPMENTS

While rare, damage can occur during transit. Please inspect your order carefully upon delivery. Orders delivered to receiving warehouses should also be inspected upon receipt.

If your order arrives damaged or defective, please contact hello@shopswoon.com within 48 hours of delivery. Claims submitted after 48 hours are subject to review.

FURNITURE/RUG DELIVERIES

Please note the measurements of the furniture and rugs you intend to purchase, as well as all entry points, doorways, staircases, and access points for delivery. Furniture is not available for shipment to Hawaii. For a shipping quote to Hawaii, kindly email hello@shopswoon.com. Once your order is ready to ship, you will be contacted to finalize a delivery window. It is the buyer’s responsibility to ensure items fit inside entry points upon delivery. Shop Swoon is not liable if the piece does not fit in the buyer’s home. 

All items must be inspected upon delivery, and a signature is required. Any damage must be noted on the bill of lading, and damages must be reported within 24 hours of delivery. 

All furniture and rugs are final sale and cannot be returned. If approved for a return, a credit will be issued minus a 30% restocking fee, provided in the form of an electronic gift card.